WhatsApp SMS for Malaysia ?
Can I use WhatsApp to send business SMS?
Yes. the WhatsApp is officially open the business channel to you now.
Many Corporates are looking forward to enabling the Whatsapp Channel to communicate with their client and customer.
the only reason all people think that is a FREE service instead of we are paying 3rd party provide for the SMS fee or the Email Marketing fee. can share the long message with a super attractive media file of Ads to push the marketing and build the better relationship with the customer.
Now you can do it officially.
But.... the truth is "No FREE" service.
"You use it. You pay it
the charges are far from what your expectation.
now everyone know is not FREE, is a higher cost from your current SMS, email or any channel.
Many of the user from accited changing to disappointed.
switch to WhatsApp channel can't help for the cost saving anymore. is an additional new costly expensive for you.
from https://blog.whatsapp.com/
As we announced last year, WhatsApp is building new tools to help people and businesses communicate with each other. Since we launched the WhatsApp Business app people have told us that it's quicker and easier to chat with a business than making a call or sending an e-mail. Today we are expanding our support for businesses that need more powerful tools to communicate with their customers.
Here's how people can connect with a business:
- Request helpful information: When you need a shipping confirmation or boarding pass, you can give your mobile number to a business on their website, on their app, or in their store to send you information on WhatsApp.
- Start a conversation: You may see a click-to-chat button on a website or Facebook ad to quickly message a business.
- Get support: Some businesses may provide real-time support on WhatsApp to answer questions about their products or help you resolve an issue.
With this approach, you will continue to have full control over the messages you receive. Businesses will pay to send certain messages so they are selective and your chats don't get cluttered. In addition, messages will remain end-to-end encrypted and you can block any business with the tap of a button.
We will bring more businesses onto WhatsApp over a period of time. To do so, we will work directly with a few hundred businesses and a select number of companies that specialize in managing customer communications.
If you are interested in how a business can start using these new tools, you can learn more here. As always, we will be listening carefully to feedback as we go forward.
