Malaysia All Bank Head Office and Complaint Unit List

Malayan Banking Berhad

HQ Address: Menara Maybank, 100, Jalan Tun Perak, 50050 Kuala Lumpur

Telephone: +60 3 2070 8833

Facsimile: +60 3 2070 2611

Website: www.maybank2u.com.my

   

Complaints Unit

Department Name: Customer Feedback & Resolution Management

Contact: Puan Nadia / Puan Lim Lee Lian

Address: 28th Floor, Menara Maybank, 100, Jalan Tun Perak, 50050 Kuala Lumpur,.

Telephone: +60 3 2074 8075 (Office Hours) / 

1 300 88 66 88 (Contact Centre - 24hr)

Facsimile: +60 3 2711 3421

E-mail: cfrm@maybank.com.my

Public Bank Berhad

HQ Address: Menara Public Bank, 146 Jalan Ampang, Peti Surat 12542, 50450 Kuala Lumpur

Telephone: +60 3 2176 6000 / 6666

Facsimile: +60 3 2163 9917

Website: www.publicbank.com.my

   

Complaints Unit

Department Name: Customer Services Department

Contact: Ms. Ong Swee Mun, Cindy

Address: 13th Floor, Menara Public Bank, 146 Jalan Ampang, 50450 Kuala Lumpur

Telephone: 1 800 22 5555 (Free Toll) / +60 3 2176 6000 / 6666 (GL) / +60 3 2176 6894 / 6157 / 6220 (DL)

Facsimile: 60 3 2164 6670

E-mail: customerservice@publicbank.com.my

CIMB Bank Berhad

HQ Address: Level 19,  Menara Bumiputra -Commerce, 11 Jalan Raja Laut  50350 Kuala Lumpur.

Telephone: +603  2619 1188

Facsimile: +603 2619 2288

Website: www.cimbbank.com.my

    

Complaints Unit

Department Name: Customer Resolution Unit (CRU)

Contact: Madam Chen Yen Ling 

Head, Customer Resolution Unit

Address: Customer Resolution Unit (CRU), CIMB Bank Berhad, Level 19, Menara Bumiputra-Commerce, 11, Jalan Raja Laut, 50350 Kuala Lumpur.

Telephone: +603 6204 7788 (24 hours)

Facsimile: +603 2691 3248

E-mail: CRU@cimb.com

Alliance Bank Malaysia Berhad

HQ Address: Menara Multi Purpose, Capital Square, No. 8, Jalan Munshi Abdullah, 50100 Kuala Lumpur

Telephone: +60 3 2604 3333

Facsimile: +60 3 2694 6200

Website: www.alliancebank.com.my

   

Complaints Unit

Department Name: Customer Care Unit

Contact: Mary Magaline John (03-26042668)

Nazila Bt Abdul Jamil (03-26042666)

Address: Level 7, Menara Multi Purpose, Capital Square, No.8, Jalan Munshi Abdullah, 50100 Kuala Lumpur.

Telephone: +60 3 2604 3300

Facsimile: +60 3 2691 1296

E-mail: info@alliancefg.com

AmBank (M) Berhad

HQ Address: Level 48, Menara AmBank, No. 8, Jalan Yap Kwan Seng, 50450 Kuala Lumpur

Telephone: +60 3 2167 3000

Facsimile: +60 3 2166 5593

Website: www.ambankgroup.com

   

Complaints Unit

Department Name: Customer Care

Contact: One Stop Resolution

Address: Level 18, Menara AmBank, 8 Jalan Yap Kwan Seng, 50450 Kuala Lumpur.

Telephone: +60 3 2178 8888

Facsimile: +60 3 2171 3171

E-mail: customercare@ambankgroup.com

Al Rajhi Banking & Investment Corporation (Malaysia) Berhad

HQ Address: Ground Floor, East Block, Wisma Selangor Dredging, 142-B Jalan Ampang, 50450 Kuala Lumpur

Telephone: +60 3 2301 7000

Facsimile: +60 3 2170 7100

Website: www.alrajhibank.com.my

Complaints Unit

Department Name: Contact Centre

Contact: -

Address: Ground Floor, East Block, Wisma Selangor Dredging, 142-B Jalan Ampang, 50450 Kuala Lumpur

Telephone: 1 300 82 6000 or +60 3 2332 6000

Facsimile: +60 3 2332 6062

E-mail: customersupport@alrajhibank.com.my

United Overseas Bank (Malaysia) Bhd.

HQ Address: Menara UOB, Jalan Raja Laut, Peti Surat 11212, 50738 Kuala Lumpur

Telephone: +60 3 2692 4511

Facsimile: +60 3 2694 0617

Website: www.uob.com.my

Complaints Unit

Department Name: Customer Advocacy and Service Quality

Contact: Head Of Customer Advocacy & Service Quality

Address: Level 21, Wisma Bumiraya, 10 Jalan Raja Laut, 50350 Kuala Lumpur.

Telephone: +603 9195 2588

Facsimile: +603 2694 8562

E-mail: casqccm@uob.com.my

OCBC Bank (Malaysia) Berhad

HQ Address: Menara OCBC, 18 Jalan Tun Perak, 50050 Kuala Lumpur

Telephone: +60 3 2034 5034

Facsimile: +60 3 2698 4363

Website: www.ocbc.com.my

   

Complaints Unit

Department Name: CFS, Service Transformation

Contact: -

Address: Level 15, Menara OCBC, 18 Jalan Tun Perak, 50050 Kuala Lumpur

Telephone: +603 8317 5000

Facsimile: -

E-mail: Online feedback form via OCBC website https://internet.ocbc.com.my/OCBCInfoMgmt/cs_personal_new.aspx

HSBC Bank Malaysia Berhad

HQ Address: No. 2, Leboh Ampang, Peti Surat 10244, 50912 Kuala Lumpur

Telephone: 1300 88 1388 (Local Call Numbers) & +603 8321 5400 (International Call Numbers)

Facsimile: +60 3 2070 1146

Website: www.hsbc.com.my

Complaints Unit

Department Name: Customer Experience Department

Contact: Customer Experience Team

Address: No 2, Leboh Ampang, 50100 Kuala Lumpur

Telephone: +60 3 2075 6235

Facsimile: +60 3 2179 1111

E-mail: complaints@hsbc.com.my

Bangkok Bank Berhad

HQ Address: 1-45-01, Menara Bangkok Bank, Laman Sentral Berjaya, No. 105, Jalan Ampang, 50450 Kuala Lumpur.

Telephone: 03 - 2174 6888

Facsimile: -

Website: www.bangkokbank.com.my

Complaints Unit

Department Name: Compliance Department

Contact: Eddy Siow Swee Kim

Address: 1-45-01, Menara Bangkok Bank, Laman Sentral Berjaya, No. 105, Jalan Ampang, 50450 Kuala Lumpur.

Telephone: +603 2174 6958

Facsimile: +603 2174 6850

E-mail: eddy.siow@bangkokbank.com

Bank Simpanan Nasional

HQ Address: Bank Simpanan Nasional, Wisma BSN, 117, Jalan Ampang, 50450 Kuala Lumpur.

Telephone: +6 03 2162 3222

Facsimile: -

Website: www.mybsn.com.my

   

Complaints Unit

Department Name: Pusat Khidmat Pelanggan

Contact: -

Address: No. 117, Jalan Ampang,50450 Kuala Lumpur.

Telephone: 1300-88-1900

Facsimile: +6 03 2613 1888

E-mail: customercare@bsn.com.my

Bank Islam Malaysia Berhad

Alamat HQ: 32nd Floor, Menara Bank Islam, No.22, Jalan Perak 50450 Kuala Lumpur.

Telefon: +60 3 2088 8000

Faksimili: +60 3 2088 8028

Laman Web: www.bankislam.com.my

   

Unit Pengaduan

Nama Jabatan: Contact Centre & Feedback Channel

Hubungi: Encik Abdul Majid Abdul Kadir

Alamat: Level 17, Menara Bank Islam, No. 22, Jalan Perak, 50450 Kuala Lumpur.

Telefon: +60 3 2782 1284 / 1281 / 1285 / 1242

Faksimili: +60 3 2782 1337

Emel: feedbackchannel@bankislam.com.my

Affin Bank Berhad

General Information

HQ Address: Tingkat 12, Menara Affin, No. 80, Jalan Raja Chulan, 50200 Kuala Lumpur

Telephone: +60 3 2055 9000

Facsimile: +60 3 2026 1415

Website: www.affinbank.com.my

Complaints Unit

Department Name: Customer Care and Quality

Contact: Michelle Wong Kok Leon

Address: Tingkat 12, Menara Affin, No 80 Jalan Raja Chulan, 50200 Kuala Lumpur

Telephone: 03 - 55223000 (Call Centre) / 03 - 2731 5274

Facsimile: 03 - 2026 1104

E-mail: yourvoice@affinbank.com.my

China Construction Bank (Malaysia) Berhad

HQ Address: China Construction Bank (Malaysia) Berhad, Ground & Mezzanine Floor, South Block, Wisma Selangor Dredging, 142A Jalan Ampang, 50450 Kuala Lumpur

Telephone: +60 3 03 2160 1888

Facsimile: +60 3 2712 1819

Website: -

Complaints Unit

Department Name: Board of Directors Affairs & HR

Contact: Ms. Elissa Ng Koh Ing/Mr. Alan Cheng Kunlun

Address: China Construction Bank (Malaysia) Berhad, Ground & Mezzanine Floor, South Block, Wisma Selangor Dredging, 142A Jalan Ampang, 50450 Kuala Lumpur

Telephone: +60 3 2160 1888

Facsimile: +60 3 2712 1819

E-mail: bh@my.ccb.com

Industrial and Commercial Bank of China (Malaysia) Berhad

HQ Address: Level 10, Menara Maxis, Kuala Lumpur City Centre, 50088 Kuala Lumpur

Telephone: +60 3 2301 3399

Facsimile: +60 3 2301 3388

Website: www.icbcmy.com

Complaints Unit

Department Name: HR & Administration Department

Contact: Ms. Chung Yoon Moi (Assistant Head)

Address: Level 10, Menara Maxis, Kuala Lumpur City Centre, 50088 Kuala Lumpur.

Telephone: +6 03 2301 3399

Facsimile: +6 03 2301 3388

E-mail: chungyoonmoi@my.icbc.com.cn

Affin Hwang Investment Bank Berhad

HQ Address: Tingkat 27, Menara Boustead, 69, Jalan Raja Chulan, Peti Surat 11424, 50744 Kuala Lumpur

Telephone: +60 3 2142 3700

Facsimile: +60 3 2142 4982

Website: www.affininvestmentbank.com.my

Bank of China (Malaysia) Berhad

HQ Address: Ground, Mezz & 1st Floor, Plaza OSK, 25 Jalan Ampang, 50450 Kuala Lumpur

Telephone: +603 2387 8888

Facsimile: +603 21615150

Website: -

   

Complaints Unit

Department Name: Risk Management Department

Contact: Complaints Unit

Address: Bank of China (Malaysia) Berhad, Ground, Mezz & 1st Floor, Plaza OSK, 25 Jalan Ampang 50450 Kuala Lumpur

Telephone: +603-2059 5566/ +603-2387 8155

Facsimile: +603-2161 5150

E-mail: service.my@bankofchina.com

Citibank Berhad

HQ Address: Aras 45 Menara Citibank, 165 Jalan Ampang, 50450 Kuala Lumpur

Telephone: +60 3 2383 8585

Facsimile: -

Website: www.citibank.com.my

Complaints Unit

Department Name: Client Care Unit

Contact: Puan Shairuz Sheffie/Cik Shariffah Ilyah Syed Omar

Address: Citibank Berhad, Menara Citibank, 165 Jalan Ampang, 50450 Kuala Lumpur

Telephone: +60 3 2383 0000 (Citiphone Banking)

Facsimile: -

E-mail: For confidential or account related questions, please login to Citibank Online. For any general enquiries or feedback that is non-account related, please send an email to us.

Hong Leong Bank Berhad

HQ Address: Level 19, Menara Hong Leong, 6 Jalan Damanlela, Bukit Damansara, 50490 Kuala Lumpur.

Telephone: +60 3 2081 8888

Facsimile: +60 3 2081 8932

Website: www.hlb.com.my

Complaints Unit

Department Name: Service Recovery & Complaint Resolution - Customer Experience

Contact: Service Resolution Team

Address: 13Ath Floor, Menara Hong Leong, No. 6, Jalan Damanlela, Bukit Damansara, 50490 Kuala Lumpur

Telephone: 03-76268801/03-76268802/03-76268812

Facsimile: 03- 20818927

E-mail: customerservice@hlbb.hongleong.com.my

Mizuho Bank (Malaysia) Berhad

HQ Address: Level 27, Menara Maxis, Kuala Lumpur City Centre, 50088 Kuala Lumpur

Telephone: +603 2058 6881

Facsimile: +603 2058 6988

Website: www.mizuhobank.com

Complaints Unit

Department Name: Complaints Unit

Contact: Mr. Tetsuya Tsunekage

Address: Level 27, Menara Maxis, Kuala Lumpur City Centre, 50088 Kuala Lumpur

Telephone: +603 2058 2179

Facsimile: +603 2058 6988

E-mail: customercare-my@mizuho-cb.com

RHB Bank Berhad

HQ Address: Tower Two & Three, RHB Centre, Jalan Tun Razak, 50400 Kuala Lumpur

Peti Surat 10145, 50907 Kuala Lumpur

Telephone: +60 3 9287 8888

Facsimile: +60 3 9287 9000

Website: www.rhb.com.my

Complaints Unit

Department Name: Customer Advocacy, Group Customer Experience & Channel Management (GCXCM)

Contact: Ms Santhanamary Ramien

Address: Level 11 Tower 3, Jalan Tun Razak, 50400 Kuala Lumpur

Telephone: +60 3 9206 8090

Facsimile: +60 3 9280 7355

E-mail: customer.service@rhbgroup.com

Standard Chartered Bank Malaysia Berhad

HQ Address: Level 16, Menara Standard Chartered,

No. 30, Jalan Sultan Ismail, 50250 Kuala Lumpur.

Telephone: +60 3 2117 7777

Facsimile: +60 3 2711 6006

Website: www.sc.com/my

Complaints Unit

Department Name: Client Experience - Retail Banking

Contact: Complaint Resolution Unit

Address: Mezzanine Floor,  Menara Standard Chartered, No. 30, Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia

Telephone: +60 3 2721 5295

Facsimile: -

E-mail: ComplaintResolution.Malaysia@sc.com

J.P. Morgan Chase Bank Berhad

HQ Address: Level 18, Integra Tower

The Intermark

348, Jalan Tun Razak

50400 Kuala Lumpur

Telephone: +60 3 2718 0500

Facsimile: +60 3 2163 5370

Website: -

   

Complaints Unit

Department Name: Complaints Unit

Contact: Mr. Lee Teen Fai / Ms. Thong Mun Wah (Carmen)

Address: Level 18, Integra Tower 

The Intermark 

348, Jalan Tun Razak 

50400 Kuala Lumpur

Telephone: +60 3 2718 0596 / 2718 0581

Facsimile: +60 3 2164 3690

E-mail: teen.fai.lee@jpmorgan.com / mun.w.thong@jpmorgan.com

Deutsche Bank (Malaysia) Berhad

HQ Address: Tingkat 18-20, Menara IMC, 8, Jalan Sultan Ismail, 50250 Kuala Lumpur

Telephone: +60 3 2053 6788

Facsimile: +60 3 2031 9822

Website: -

Complaints Unit

Department Name: Account Management & Services / Client Services, DCS / Institutional Client Group / Corporate Client Group

Contact: -

Address: Tingkat 18-20, Menara IMC, 8, Jalan Sultan Ismail, 50250 Kuala Lumpur.

Telephone: +6 03 2053 6800 / 2053 6743 / 2031 7798 / 2031 7798

Facsimile: +603 2026 4959 / 2031 8710 / 2031 8377 / 2031 8377

E-mail: ams.kualalumpur@list.db.com /dcs.kualalumpur@list.db.com /icg.kualalumpur@list.db.com /ccg.kualalumpur@list.db.com